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About Accessibility


The Accessibility for Ontarians with Disabilities Act (AODA) became law on June 13, 2005.  Accessibility standards that will identify, remove and prevent barriers for people with disabilities will be implemented in predetermined timed stages.  The result will be a barrier-free Ontario by 2025.

Disability impacts many Ontarians, currently 15% of our population has a disability.  This number will increase as the population continues to age.

There are five key standards:  accessible customer service, accessible information and communications, accessible built environment, employment accessible and accessible transportation. 
Cota supports and adheres to the required AODA Standards.  We currently:

Have an accessibility policy
Post the policy on our website
Have a formal complaint process, which includes offering support to complete forms, etc., if required
Train staff on how to support/communicate/serve people with disabilities
Ensure that our staff have any additional support they may need in emergency situations
Have a return to work program, which includes workplace accommodation
Created website with changeable fonts and adhering to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A
Head office has physical site accommodations, such as cut out curbs, elevator, buttons


Future Initiatives

  • Developing a multi-year workplan by January 2014 and posting it on our website

  • Training employees by January 2015

  • Assessing physical environments











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