Another change to service delivery involves one resident in particular, who is non-verbal, immunocompromised and requires 24/7 care. Collegeview staff that normally work with this individual adopted new safety practices immediately in order to minimize exposure and risk of transmission. This resident is prone to daily seizures and had two critical emergency visits to the ER the previous year. So, staff are on high alert.
“I play music and he just becomes animated. The more you show him compassion and respect, the more he trusts you,” says Rosemary.
Since the new safety measures have been implemented, the quality of life for this individual has gone up. Pauline notes that the client went from 2-3 seizures a day to having one or two isolated incidents since January.