The Community Paramedic Led Clinic (CPLC) is a program that seeks to serve vulnerable and at risk tenants in five Toronto Community Housing Corporation (TCHC) buildings in Scarborough. Each of these sites have experienced historically high volumes of 911 calls.
This initiative is a collaboration between Toronto Paramedic Services (TPS), Hong Fook and Cota. Community paramedics from TPS, a mental health and addictions outreach worker from Hong Fook, and a geriatric mental health case manager from Cota work together to provide clinics that rotate across the five buildings each week and follow-up case management support to individuals requiring it.
Superintendent, Community Paramedic Unit, TPS
When it is identified that a tenant may benefit from further follow-up services, a direct referral is made to a case manager within the team.
Community Service Coordinator Access & Support, TCHC
Sarah (Geriatric Mental Health Case Manager, Cota) primarily works with clients over 65 with signs or a diagnosis of dementia.
Hong Fook, the administrative lead for this program sees great value in the collaboration.
Each clinic is well attended and Michael says that tenants are increasingly receptive to this innovative approach to delivering primary care, which fosters social connections and ease of access. Rajdai (tenant) came to the clinic because her friend from the building referred her.
Jessie Lee (CPLC team) is responsible for data collection that is completed after every tenant visit to the clinic through a baseline questionnaire. Tenants are asked about mobility, pain, depression/anxiety, self-care, and socialization.
The team is confident that the data collected will assist in demonstrating the effectiveness of the program and hopes to see it replicated in other at-risk TCHC buildings across Toronto.
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