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Operational Information during COVID-19 Pandemic

Overall Statement of Our Approach

Cota continues to closely monitor the COVID-19 pandemic across the province and within our community. We are adhering to guidelines and best practices from reputable sources including Public Health Ontario, Toronto Public Health, the Government of Canada Public Health Agency and the World Health Organization.

Our efforts remain focused on keeping our staff, clients, and community safe from the spread of COVID-19. With this in mind, we have made the following temporary changes to our operations.

2020 Operational Update Cota COVID-19 Safety Protocols

Impact to our Operations

We have been designated as an essential service by the government of Ontario and as such have continued to provide support to our clients and their families throughout the global pandemic. Wherever possible, we are providing client support via phone or virtual technology, however we continue to provide in-person service to our residential programs and individuals in the community with urgent needs.

At this time, all Cota offices and sites are closed to the public.  

We recognize the difficulty this disruption to programs and services can cause, but know that this decision takes into consideration the wellbeing and safety of our entire community. Cota will continue to monitor the rapidly changing situation closely and provide updates here on our website about our operations moving forward.

Resources for Clients & Community Members

Call Telehealth Ontario

Toronto's Assessment Centres

Self-Screening Tool Link

If you are using a payphone, call 811 to access Telehealth Ontario.

Downloadable PDFs for our Service Users

WASH your hands

Wash your hands

WEAR a mask

WATCH your distance

Watch your distance

Get Cota Connected

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Services de langue française

Bien que Cota soit heureuse de fournir des renseignements traduits sur ses services, elle n’offre malheureusement pas de services désignés en français à l’heure actuelle. Si vous avez besoin de services en français, nous vous recommanderons un fournisseur de services désigné en français ou nous coordonnerons la participation d’un traducteur. 

Pour accéder aux traductions en français sur le site, cliquez sur l’onglet du bouton anglais noir en bas à gauche de l’écran et sélectionnez Français.