Transparency & Accountability

Commitment to Service Users
  • Accept, decline or withdraw from Cota services
  • Receive a suitable orientation to services that I will be receiving so that I fully understand the nature and the terms of the specific service(s)
  • Be informed of any possible costs relating to services (e.g. rent, registration fees)
  • Be informed of any possible changes relating to services
  • Be listened to and voice my concerns without repercussions
  • Ask questions and have my questions responded to within a reasonable amount of time
  • Be treated with courtesy and respect by Cota staff
  • Have my personal values and beliefs respected
  • Play an active role in directing my support in relation to my own individual goals
  • Access and review my personal health information file
  • Decide who can share information about me with Cota and provide consent for this to happen
  • Peaceful enjoyment of services and to receive services in a safe and reliable manner
  • Have my personal information kept confidential except in instances where I have disclosed or Cota has assessed that I may be at harm to myself or others
  • Give consent before receiving service
  • Treat Cota staff and fellow Service Users with courtesy and respect
  • Refrain from any harassing, offensive, discriminatory, intimidating and/or threatening behaviour toward Cota staff and fellow Service Users
  • Work cooperatively with the Service Provider to set goals and work towards them
  • Arrange to meet with Cota staff in a mutually agreeable safe place
  • Inform the Service Provider of changes in my circumstances/condition (e.g., change of address, medical issues)
  • Be ready and on time for scheduled appointments
  • Give at least 24 hours notice to cancel or change an appointment
Accountability to Our Funders & The Public

Financial Disclosure

Commitment to Strong Governance

The Board’s role is strategically oriented and focused on decisions that affect the organization’s long-term sustainability. The board also has an obligation to ensure the organization is achieving its operational goals, consistent with its mandate and accountability to stakeholders. These policies/by-laws have been developed to ensure that the board has a shared understanding of its governance role.

Stakeholder Engagement, Facilitation and Project Management RFP
Service User and Family Advisory Council (SUFAC)
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